A Beginner’s Guide to KPO Jobs in India

 

1x1.trans A Beginner’s Guide to KPO Jobs in India

KPO Career India

 

KPO Jobs in India

Though I’m in financial education space for last 5 years, I constantly search for new things which I can share with FinanceWalk readers.

I get a lot of inquiries from graduates and post-graduates about making a career in financial KPOs.

So, today I decided to write a post on it.

Here’s my experience and observation about KPO careers and jobs in India.

1. KPO is different from BPO/Call Centers

Knowledge Process Outsourcing or KPO, by nature, is suitable for people who’re looking forward to make a Specialist career.

It’s not for people looking for a Generalist role. What do I mean by that? OK, let me explain:

If you’re a graduate and looking for a job, it’s easier to get one in BPO—Business Process Outsourcing.

Because BPOs are mostly process oriented where your general processing skills come handy.

If you’re a post-graduate and possess domain knowledge, you can make your career in KPOs as they require certain domain knowledge plus analytical skills.

2. Work timings

Generally, BPOs require you to work in different rotating shifts and KPOs have regular day shifts.

But, this is not a rule and you should be prepared to work in rotational shifts if you’re just starting your career in this space.

My experience says in this time of uncertainty, it’s always good to be open to work in rotational shifts for 1-2 years.

KPO industry offers lots of incentives and perks and you should not miss this opportunity.

3. Skill set

If you want to enter KPO industry, you should be a graduate/post-graduate and have right attitude and have realistic salary expectations.

You should be able to communicate well in English. Interpersonal skills, positive attitude and getting along with people are the required skill set for KPO career.

Excellent domain knowledge, analytical skills, web researching skills and hands on experience in MS Office Suite (Word, Excel and PowerPoint) are the essential skills for this industry.

4. Job location

Most KPOs are in metros—Mumbai, Delhi, Hyderabad, Chennai, Bangalore, Kolkata, Lucknow, Ahmedabad, Pune  and Nashik (recently WNS has opened a research center there).

5. How can you apply

First step is to visit the website of the company and check the job requirements and eligibility criteria.

Second step would be to check whether you’ve all these skills and you’re eligible. If you don’t have required skills, you should acquire these skills first and then apply.

Remember, if you acquire the skills, it’s easier for you to apply and one more advantage of this is that you can apply to other similar openings in different KPO careers.

For example, if you want to make a career as a financial associate, you need to visit different financial KPO companies’ websites.

You need to be a graduate/post graduate (MBA,CA,CFA) and need skills like:

1. Solid analytical skills

2. Curiosity and interest in analyzing, understanding companies in depth

3. Solid fundamental valuation skills acquired in business school

4. Interest in understanding, analyzing a company’s business

5. Clear financial and quantitative concepts

6. Ability to build financial models

7. Sectoral expertise in Telecom, Media, Technology, Insurance, Banking, Food & Beverage.

8. Strong analytical and MS Excel skills (Macros, V-Lookups and Pivot Tables) with strong communication skills

9. Ability to write research reports

If you don’t know how to do sector analysis or can’t build financial models, then it’s always a good idea to acquire these skills first and then apply.

Third step would be to prepare your resume/CV and make it customized for the job you’re interested in. Remember, a good resume can fetch you interview calls.

Fourth step is to upload your resume on different job sites like Naukri, Monster etc.

Fifth step is to update your LinkedIn profile. Nowadays, many vacancies are filled by using LinkedIn database.

Sixth step is to visit KPO companies’ websites and fill their online application form.

Seventh step is to wait for interview calls and be prepared for interviews.

Remember, every step in this process is equally important to make a career in KPO industry in India.

If you do all these steps on your own, you’ll be ahead of 90% of the crowd.

Now You Try It

Now it’s your turn to give these steps a whirl.

But your job doesn’t stop there…

Please leave a comment about your experience (either positive and negative) below.

And if you find a new way to get into KPOs, please share the love with the rest of us.

Next Batch Starts on 8th December, 2014

Our Full Time Financial Modeling Investment Banking Course (6 Weeks) starts on 8th December, 2014 and 10 Day Weekend Workshop starts on 22nd November, 2014 in New Delhi, India.

Only few seats remain. Interested candidates can contact me

 

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1x1.trans A Beginner’s Guide to KPO Jobs in India

187 Responses to “A Beginner’s Guide to KPO Jobs in India”

Read below or add a comment...

  1. Santosh says:

    Sir,

    Thanks for the wonderful article. I have a few questions to ask. Iam currently pursuing my PGDM from one the top institutes. I got a job offer from CRISIL for their Global Research as a Research Analyst. I would like to know the career options I would have from there. What can I read apart from my course to make me better prepared to face the job and excel in it? How can I get into investment banks? What profiles would I be given there? Is shift to IT sector possible? What will be my career gorwth if I continue to work with CRISIL?

    • Hi Santosh,

      Congratulations on getting a job offer from CRISIL :)

      Read ALL the articles (Total 21) on this page to have basic understanding of Investment Banking career.

      Yes, you can move to IT career after working for 3-5 years in core finance.

  2. Velmurughan says:

    Dear sir,

    This is velmurughan 2011 MBA(finance & marketing) pass out. i have 3.5 years work experience in sales share market vertical. my UG degree B.Sc Physics. is there any opportunities in KPO or BPO field.

  3. Maneesh says:

    Hi Avadhut,

    I have more than 3 year experience in finance and accounts in BPO sector.My qualification is B.sc. (Math) + MBA (Finance).I want to shift my career from BPO to KPO industry.
    Please suggest me regarding this as of now many companies do not take interest to hire as i am B.sc with math.They prefer B.Com instead of B.Sc.

  4. jatin says:

    Hi sir,
    I have completed my Bsc life science and want to do a job in kpo as an analyst.which company do you think is the best fit for me?

    Regards

    • Hi Jatin,

      Check this link and apply to KPO jobs.

      • Sougata Samanta says:

        Dear Avadhut,

        I am a commerce graduate with MBA(Finance) -Distance education, My total experience is 14 yrs+, Industry like Brokerage House,Financial Services,Heavy engineering & Manufacturing,NBFC. My domain is Finance & Accounts (General accounting,Reconciliation,Banking & treasury,MIS,Fixed Asset etc.). In MS Excel Skill is average. I want to shift my career in KPO.

        Please share your view

        Thanks

        Sougata

  5. Sudhakar Pandey says:

    Hello
    I want know that, is there any restriction or regulation to change job in KPO of same domain like analytics of one company to analytics other company, if so please explain me

  6. Shashank says:

    Dear Avadhut,

    I’ve almost six years of expertise in KPO/BPO, Hotels & US Mortgage. I’ve worked with companies like- Bank of America, Genpact, Radisson Hotels and ELI Research India Pvt. Ltd.

    I am good at MIS, Excel, Credit Research and US Mortgage’s law.

    But I am pretty confused now, as I would like to have a change in my career again because of many reasons(one of them is- I recently got married, so increase in responsibilities).

    So kindly suggest me the companies where I could find my-self stable and make my career in upwards trend(especially in Noida and Lucknow regions only), I already gave my shots in companies like- CPA Global, EnY, Google. So suggest me similar companies.

    Also as I am a techie guy, so sometimes I feel like to have a switch for an IT career. But I am not sure about it, as I’ve not done any specialized course for it.

    I hope for a helpful response.

    Thanks,
    Shashank Sinha

    • Hi Shashank,

      There could be 2 options for you as far as career change is concerned:

      1. Core finance roles – Investment banking, financial analysis, equity research, consulting and so on.

      2. IT Business Analyst roles – Read this article.

      Both the options are rewarding.

      Please let me know if you need any more details.

  7. santhosh says:

    Dear Avadhut,
    Ho this santosh from bangalore. I’m Mba finance graduate with 4+ yrs experience in accounts and finance with mis reporting.

    I am looking too to move to investment banking or equity research job.

    I am so passionate with investment banking career but how I can shift accounts jobs to investment bank jobs.

    After 4+yrs it’s difficult to change the profile.

    I have good knowledge excel with financial reporting like mis Balance sheet and profit and loss account.

    Is it need to go some further certification or how I can shift my profile.

  8. SUMAN KUMARI says:

    Hello sir,
    my name is suman currently i am pursuing PGDM but i dont have any work expreince and not able to speak english properly thats why m getting rejected from various company i want to start my career but confuse how and when to start plz enlighten me with ur suggestion..

    • Hi Suman,

      Your written English seems good to me. Focus on reading financial magazines and communicate more in English with your friends.

      You can start your career with KPOs. They don’t want high-end spoken English. As long as you can communicate well, you’re OK.

  9. Akansha Gupta says:

    Hello Sir,
    I have 2 years of experience in finance and accounting profile but want to move in research profile. It would be possilbe for me to move because i haven’t relevent experience regarding that profile

  10. mnisha says:

    hello sir
    me manisha …i have completed my b.com. and after i have done seo certificate course and work as seo executive job in Ahmadabad. now i want change my working aria can i work in kpo/bpo industry?

  11. Appasaheb says:

    Hi sir
    I have complited mba in finance and working in the kpo comany. so after getting experiance can work in the manufacturing company at ac account department.

  12. Rishabh says:

    Hey Sir, I have cleared my CA & CS inter and have also Completed my Mba last year..I am currently working with a CA firm as an Audit and assurance executive. But now i want to change my profile and get into BPO/KPO in Finance domain. My question here is will it affect my resume if in future i want to get into Corporates..????
    (Last year due to bad market conditions i joined CA firm)

    • Hi Rishabh,

      Your role is more important than any sector. So if your long term aim is to be in Audit, then stick to the role in any sector.

      • Rishabh says:

        Thank you for the reply sir..but i want to change my role as i dont want to pursue my CA further ..i’l be appearing for my cs exams in dec ..there for i want to chnage my profile.and also i wanted to know that will your financial modelling course would be good for me..as i did valuation of companies during my MBA and also had basic financial modelling class

        • Hi Rishabh,

          If you want to change your role and enter into core finance area, then you must have practical skills.

          We groom the candidates through our 6-week program for core finance roles. If you want to know more details, please email me (avadhut@financewalk.com) your contact number. My associate will call and guide you as how our program will help you in your career.

  13. priti says:

    hi Avadhut,
    I had an query as how good is kpo industry for ppl who are from life science back ground..precisely from post graduate in microbiology.

    regards
    priti

  14. manav verma says:

    Hi Sir,

    i am manav verma working in chennai MNC company Spi technologies india private limited. my designation is senior subject matter expert in mechanical engineering field as i have completed B.E (mechanical engineering) in the year 2008. my role is solve a USA graduates of Btech, Mtech students textbooks problems in simple steps in MS word with Mathtype and mathcad, and MS excel. it means we are providing them solution manual. our project name is CHEGG.

    now i would like to know please guide me that if i have to switch in real KPO field as analyst, then what i have to do as i am mechanical engineer having 4.5 years experienced in ITES/KPO, and education field.

  15. Swapnil Chavan says:

    Hello Sir,

    I’m swapnil, currently working in Datamatics BPO company at Nashik, I have 4+years work experience is respectively more than 1.5 year in BPO (Finance And Accounting) and 2.5 years with TAX consultancy firm. I have completed M.com recently with specialization in Banking & Finance and good knowledge of Tally ERP 9.0, MS office, SAP functional training. So, I’m trying to get job in KPO at mumbai. Please, Sir guide me on this. How I can select for Top KPO company?…

  16. divya khosla says:

    sir,
    Your article is definately very useful. I have jst graduated with BBA and learning financial modelling from your recommended institute only. i have no prior work experience but i want to gain experience to get through a good business school after few years. looking at my profile are there any chances of getting into kpo’s or research companies? which kpo’s would be taking graduates?

    divya khosla

  17. Anuj says:

    Hello sir,

    I am Anuj. I have completed my MBA in Finance.If I get a job in a KPO as credit documentation processor so will this experience of mine will be considered in a bank if I apply for the post of a credit officer?

    • Hi Anuj,

      Try to focus on Analysis and see the Processes that you need to follow while checking credit documents. You should know the full process and in-depth analysis of credit documentation to get into banks.

  18. Sharad Kr.Garg says:

    I want to open my own KPO in Jaipur (Rajasthan), how can i start a KPO and from where i can have loan in opening KPO,also tell me the entire process of opening KPO.

  19. Mohammad Aslam says:

    Sir,
    I have done my M.A. in Arabic Language and literature from J.N.U. New Delhi last year and B.Ed. from Jamia Millia Islamia this year. Now I want to start my professional career and get work experience. I have command over Arabic and English as well. I can translate Arabic documents of general nature into English & vice versa. I would prefer teaching jobs. Could you guide me for my better future and tell me what kind of job opportunities are there in different markets suitable for me?
    I would be very obliged to you for your guide and help.

  20. PRAVEEN KUMAR MISHRA says:

    I AM B.COM GRADUATE STUDENT WITH ONE YEAR DIPLOMA COURSE IN ACCOUNT AND FINANCE FROM NIIT , CAN I START MY CAREER IN KPO ,OR ANY JOB FOR ME IN KPO.

  21. Dishant joshi says:

    Hello Sir,

    My Name is Dishant Joshi. I have done MBA in International Business. I want to know that If I work in BPO & KPO than my experience will count in Future or Not.

  22. Rahul ojha says:

    Sir
    i am working in one of the us medical kpo i want to know there is growth in this kpo as i want to persue sap crm after that is there will be any growth in my carrer

  23. Anuj says:

    Hello Sir. I am Anuj. I have completed my MBA in Finance. Sir, if I go for a process analyst role in Finance and Accounts domain in a KPO so, will this experience of mine be considered in any commercial bank whether private or government?

  24. kuldeep singh says:

    sir i m pursuing my C. A. final . i want to know about career prospect in KPO on my current education status and salary to be expected.

  25. Shivraj says:

    Thank u sir, for ur feedback..

    could u pls tell me which r the post to which i should target in BPO

    thank u….

  26. Shivraj says:

    Hello sir,

    I’ve done HSC+Diploma (in Civil Engg) (with Dist.), 4+4 months experience in Property Valuation….

    I wanna work in KPO….(or shud i work in BPO..?)..

    so, pls guide me, where should i apply & what type of job profile should i choose…

    I’ve, ok-good command over english (for communication)…Ms office,computer & internet savvy, good learner & analytical skills etc….

    waiting for your valuable reply…

    Thank you sirji….

  27. Shridhar says:

    Hello Sir,
    I am a fresher finished my B-tech in computer science this year , I have decided to make career in data analytics I have enrolled for data scientist course in Bangalore which will be held in weekends only while on remaining weekdays I am wishing to work in some good KPO what are my chances as fresher and on what kind of posts. Please guide me on this.

    • Hi Sridhar,

      Since you want to make your career in data analytics and enrolled for the program, it’s wise to apply for data analytics KPOs in Bangalore. Request your data scientist course teachers to suggest a few names.

  28. Sougata says:

    Hi Avadhut,

    Its really informative to read your article to have an idea about a career in KPO. Though i come from a different background but still i want to present my query to you to see if you can suggest me how to proceed to have a career in KPO industry. I am a M.Sc degree holder in Communication Engineering from a top telecom school in europe and have near about 7 years of experience in telecommunication field. My experience varies both in core industry and in pure academic research. I am thinking to make a career change from my pure technical research field to this KPO industry as a Research Analyst or Business Analyst. Can you provide me any suggestions if i am suitable to have a professional in KPO industry using my technical knowledge from my field. Can you provide any KPO firm names who deal with the telecommunications industry also and are open to employ people like us?

    Regards,

    Sougata

  29. Aj says:

    Hi Avadhut,

    Thanks for posting this article. Very informative. I’m a B.Com graduate and a CFA Level 3 candidate. Also, I’ve 4.6 yrs of experience in a captive financial services firm. However, I left my job a year back due to constant rotational night shifts which took a toll on me, and since there was no opportunity to move laterally into a different profile. I’ve been looking for a job since June 2013 and initially tried to move over to KPOs and research firms. I’ve come close to clearing the interviews but due to some reason, I don’t seem to break in. Fortunately, my 4 yrs of experience was approved by the institute and I’m a regular member. It means I wouldn’t have an issue obtaining the charter should I clear CFA this time around.

    I’m concerned about me not having a relevant Research/Analytics experience, as this usually comes in the way of job interviews. I hope not to see myself going back to Back office operations in Finance. Core Finance jobs are what interest me, but if I do still end up in a Back end role, I fear I may not be able to switch to a different area of finance at all in the future.

    How do you suggest I approach my job search? Do you think its possible for me to move to a different role after spending 4.6 yrs in a Financial back office?

  30. TUSHAR KOCHHAR says:

    Hi
    I’m a sales professional for past 10 years in telecom and IT domain.Please share whether can i utilize my work experience in the KPO/BPO sector as a analyst.I’m a gradute engineer and have done MBA in marketing.

    Thanks
    Tushar

    • Hi Tushar,

      It’s difficult for you to enter in analysis area at this stage. If you want to enter KPO/BPO sector, you surely can enter at a managerial level in sales/ projects division.

  31. RUCHIKA VERMA says:

    Hi Sir

    I’m a retail banking expert with 7.5 years of experience in operations and customer service.Please advice regarding career prospects in KPO sector wherein i can use my domain knowledge as i do have good experience in ms excel.

    Regards
    Ruchika

    • Hi Ruchika,

      You can go for managerial posts in finance KPOs. You can also try for trainer position.

      However, if you want to go for functional/ analytical role, you need technical skills mentioned in this article.

      We run a program in Delhi that will equip you with right skills and give you a boost to your finance career.

  32. G Avinash says:

    Hi Avadhut,
    I have done my MBA finance. I wanted to enter into a core analysis job in finance but because i was not able get into it for time being i have joined in fidelity investments as fund admin – fund reporting. Can i take forward this experience to join in finance companies in like northern trust where they have financial analyst position next year? Also recommend me some financial kpo’s in chennai. As i can see only companies offering financial operations profile.

    Regards,

    G. Avinash

    • Avadhut says:

      Hi G.Avinash,

      Have you read the list of Financial KPOs?

      Also, which post in Northern Trust you want to apply for?

      • G Avinash says:

        I want to apply for positions of financial, equity or hedge fund analyst.

        Regards,

        G. Avinash

        • Avadhut says:

          Hi Avinash,

          What is your current Job Description?

          • G Avinash says:

            Hi Avadhut,
            My job involve mostly of reconciliation of NAV, total of the funds investment in various securities, preparation of quarterly shareholders report.. etc.,

            Regards,

            G. Avinash

          • Avadhut says:

            Hi Avinash,

            I visited the Northern Trust website and did a small research. In all likelihood, you can apply for a position of Financial Analyst in this company.

            Your current skills are apt for this.

          • G. Avinash says:

            Hi Avadhut,
            Thanks for replying. But this job what i am doing in fidelity is a back-end process. Will this be still considered as a fair experience. The current job in fidelity doesn’t consist of any analysis.

            Regards,

            G. Avinash

          • Avadhut says:

            Yes Avinash,

            I have done some research on it and I can say that you can definitely apply for Analyst/Fund Analyst position in Northern Trust.

            The Job responsibility will be:

              Coordinating with Transfer Agent on unit details
              Reconciling cash, stock, and income balance, with Custodian
              To ensure all the trades done by the Investment Manager are processed on the funds duly
              To ensure that the security prices used in valuing the funds are correct
              Ensuring all Corporate Actions are recorded on the funds for the appropriate valuation date
              Striking the daily or weekly NAV

            Hope this helps.

          • Avadhut says:

            Yes Avinash,

            I have done some research on it and I can say that you can definitely apply for Analyst/Fund Analyst position in Northern Trust.

            The Job responsibility will be:

              Coordinating with Transfer Agent on unit details
              Reconciling cash, stock, and income balance, with Custodian
              To ensure all the trades done by the Investment Manager are processed on the funds duly
              To ensure that the security prices used in valuing the funds are correct
              Ensuring all Corporate Actions are recorded on the funds for the appropriate valuation date
              Striki

            ng the daily or weekly NAV

            Let me know if you still need any more information.

          • Avadhut says:

            Yes Avinash,

            I have done some research on it and I can say that you can definitely apply for Analyst/Fund Analyst position in Northern Trust.

            The Job responsibility will be:

              Coordinating with Transfer Agent on unit details
              Reconciling cash, stock, and income balance, with Custodian
              To ensure all the trades done by the Investment Manager are processed on the funds duly
              To ensure that the security prices used in valuing the funds are correct
              Ensuring all Corporate Actions are recorded on the funds for the appropriate valuation date
              Striking the daily or weekly NAV

            Let me know if you still need any more information.

          • G. Avinash says:

            Hi Avadhut,
            But i am not looking for same kind of profile. I am very much interested in the position of financial analyst. Will my current profile be considered after a year?

            Regards,

            Avinash

          • Avadhut says:

            Hi Avinash,

            Can you paste the JD of the job that you’re looking for in Northern Trust?

  33. adarsh guha says:

    hello sir,
    I am currently pursuing my b-tech in electronics and communications branch. I have an offer of B2B job profile by IBM.Is it a KPO profile? I will be passing out in 2014.I am intrested in IT sector jobs.IBM is a brand name and i dont want to lose that job.Would i be able to shift from this profile into IT field in future ? Please reply ASAP as they are providing training in my last semester of b-tech. Should i look for some IT field job only ? Please help ?
    i’m kind of confused.

  34. Shivani says:

    Thanks for this useful informations

  35. Mrigank says:

    Hi Sir,
    Read your article and it was quite an insightful. Sir I am currently pursuing my Btech from a Govt college in delhi and I am also preparing for my MBA entrance exam for 2014 and I am serious about my MBA and want to pursue it next year only. I will finish my undergraduation in June 2014. Can I apply for KPO and will get time to prepare for my MBA entrance exams?
    I am doing engineering in Electronics and Comunication. Which KPO suits me better as a fresher?

    • Avadhut says:

      Hi Mrigank,

      When do you plan to start your MBA?

      • Mrigank says:

        Sir I will give entrance in 2014..so joining will be in 2015 for a college and want to prepare for it starting from january.
        So please help me in my query. Really confused

        • Avadhut says:

          Hi Mrigank,

          I’m assuming that you want to get into “Financial” KPOs.

          There are two ways you can get into KPO. First – self-study.

          Second-join a classroom program which will give you practical skills and boost to your career. We run a program in Delhi that will help you immensely in both – provided you clear our screening round.

          Please let me know if you need more details.

  36. Preethi Kamath says:

    Hello Sir,

    This is Preethi here.I completed my Engineering specialised in Industrial Production in the year 2008.Presently i am working for a Power sector company having 4+ years of experience in this field.Now I want to get into KPO sector.Whwether i need to apply as a fresher or they will consider me as an experienced candidate.Is it mandatory that i should undergo some training / course i have to take up. Please throw some light on this matter.Eagerly waiting for your suggestion & advice.

    Thanking in advance.

    Thanks,
    Preethi Kamath

    • Avadhut says:

      Hi Preethi,

      I’m assuming that you want to get into “Financial” KPO.

      There are two ways you can get into KPO. First – self-study.

      Second-join a classroom program which will give you practical skills and boost to your career. We run a program in Delhi that will help you immensely in both – provided you clear our screening round.

      Please let me know if you need more details.

  37. Riyas says:

    Respected sir,
    I just want to know what are the career opportunities in KPO field and what are the different job positions available in KPO field?

  38. S Ramesh says:

    Dear Sir,

    Im Ramesh, I have around 12 years of experience in capital market( Stock market ) , I am searching for KPO job,

    Any suggestion that may help me finding one immediately?

    • Avadhut says:

      Hi Ramesh,

      I don’t know your current role and post. However, I think if you have experience in leading teams, you should try for Senior Manager position.

  39. Praveen says:

    Hi Avadhut,

    Hope you are doing great !! .. i am currently pursuing my MBA from a premiere b school in India.. I got placed in a medium size KPO company as a BA few months back.. i have previous work exp in a software company for 2 years as website developer.. .. i am planning to work for around 1-2 years in the KPO and shift over to an IT industry.. will the BA knowledge that i acquire in a KPO be useful on my later career in IT ??

    The reason why i got carried away by the KPO company offer is because it is at its growth stage and i was intending to learn more :\ .. will there be good growth prospects in such type of medium level companies ?? pls help..

  40. Chesta says:

    Hi Avadhut,

    Thanks for the articles. I would like you to suggest me about my career. I have a 2.7 yrs of experience as a Business Analyst in a Software company. I work in web and Mobile domain. I want to work in a KPO but i am bit confused that having experience in Web and Mobile domain, do KPOs have opportunities in this domain?

    if yes, then what are the criterias that i have to fulfill, or do i need to do some certifications first and then apply. I have all these doubts. I would be highly appreciable if you could help me on this.

    Thanks & Regards,
    Chesta

  41. Dipeshkumar says:

    Hi Sir,

    I am bcom and MMS finance graduate. I got an offer in syntel for capital markets process for a very low salary. Can you please advice is it worth working there. Also I am looking for equity research course as I am more interested into this field.
    Please advice

  42. G. Avinash says:

    Hi Avadhut,
    I have completed my MBA-finance from an average institute in India. Now i got placed in Wipro BPO for an investment banking process where it seems to involve mostly on reconciliation process. Is it worth it to enter this one?

  43. Sunny says:

    I am a CA and have appeared for CFA (US) 3rd level exams. I am working for a Big4 firm in Mumbai since last 2.5 years in the risk advisory dept which is more of an audit work of compliance’s and not so good work considering my qualifications and future career plan. I am interested in making my career in Finance, Banking or Transaction advisory areas like M&A, Equity research Corporate valuations etc.I am not at all happy with my present work content.

    I have an offer from a medium sized KPO at Mumbai in their Corporate valuations Dept. The work would involve interaction with the foreign client as well as the entire work is outsourced by their Mumbai Office only & completely managed by the same Office till the submission of the Final Report.I have made detailed inquiries with my friends working there and they have told me that the team & seniors in this Dept are good & there is enough work to learn for at least a year or so.

    Considering the fact that the growth prospects are limited in KPOs and work also tends to become monotonous after some time, I may have to switch the job after a year or so.My concern is that whether it would become difficult to get a domestic research/valuations or other good job befitting my qualifications due to working for a Mid size KPO even though I have 2.5 yrs experience with EY in risk advisory dept.?

    Can I go ahead & take up this job or decline it?

    Pl. guide me.

    • Avadhut says:

      Hi Sunny,
      Since you want to make career in Finance, IB, Equity Research, I think this is a right time to go for this KPO job.
      Work there for a year or so and then you can think of moving to IB.

  44. Kumar says:

    Hello,

    I’ve completed MSc. in Information Technology, Soon after my graduation I joined in a KPO. Now its been 8 months and I feel that some job in my core field would’ve been better. Though I’ve got the confidence that I could make into some software company, most of my friends who are on the field says not to let the job that I currently have. But I’m bored of this job, should I be moving into some of my core field, will they accept this work experience or should I last longer down here in this KPO to gain 1 year of experience??please help me out with this, I’m really confused!

    • Avadhut says:

      Hi Kumar,

      What you CAN do and WANT to do are two different things. Do what your mind says.
      If you are bored of the current job, it’s better to focus on your interest and core skills. Eight months is nothing compared to the full career ahead.

      • Kumar says:

        Thank you. I really appreciate the time you’ve spent on replying, What I meant is, if I get one year experience then can I apply for big corporates saying that I’ve got one year of work experience?? Will they accept my KPO experience to be equivalent to that of the experience obtained in IT field??

  45. Alok Ranjan says:

    thanks for ur reply sir.
    one more question I have. Is there a good career scope in investment banking for a cost accountant (CWA) ? many people told me that only Chartered Aaccountant (CA), MBA from premier B- schools or CFA (US) have a good career scope in investment banking or capital market sector. is my degree (CWA) worth less for this sector? pls suggest me….
    Thanking u..
    Alok

    • Avadhut says:

      Hi Alok,

      This is true in big investment banks. However, since you are a cost accountant, you are good with numbers.
      You can either try in boutique investment banks or equity research firms or financial KPOs.

  46. alok ranjan says:

    Hello sir,
    This is alok. I have just completed CFA from icfai. I m also doing CWA from ICWAI. At presenr m working in a psu as a trainee accountant on contract basis. I m very much intrested in capital market, investment banking etc. How can I apply for a job in kpo? I heared that experience of kpo will not be considered by mncs. Is it true? Or should I go for any financial institutions, investment bank etc.? Please suggest me……
    Thanks….

    • Avadhut says:

      Hi Alok,

      As per my knowledge, there’s no such criteria by MNCs. Make sure you gain transferable skills in KPO.

      Follow the steps mentioned in this article to apply to KPOs. Here’s the list of financial KPOs in India.

      Another option is to apply to brokerage houses – Read this article on that.
      If you want to make a career in investment banks, read this short guide on careers in investment banking.

      Bottom-line is right skills and right attitude is important to make career in this area.

      Start working on these skills from today. Devote 1-2 hours daily to acquire the skills.

      All the best.

  47. Ramesh says:

    HI Avadhut.

    My name is Ramesh .I have been working in KPO industry since two years,But actually i am interested in Equity research & in trading . In KPO industry all these things never happen & about the research work It is also depend upon the process or department. About my education ,I have done B.B.A ( Finance).So can you please suggest me ,I need to continue in the same Industry or Outside i will get more opportunity.Or Do i need to join any Equity research program ?

    • Avadhut says:

      Ramesh,

      You need to acquire skills in equity research and financial modeling.
      Once you acquire these skills, you can look for opportunities in equity research area.
      Start acquiring skills. Begin now.
      Devote 1-2 hours daily for this.

      If you’re looking for a structured training program, please share your contact number. My associate will provide you details about our training program.

  48. Ashita says:

    Hi ,
    I have recently cleared my CA exam. What are the pay scale for fresher CA in KPO . I Have heard that you get monotonous work in KPO , is it true . Also whether work experience in KPO in taken into consideration by other Industries. Please guide me.

    Regards,
    Ashita

    • Avadhut says:

      Hi Ashita,

      Payscale is based on your skills, experience, how you perform in the interview, and the company’s policies. It’s difficult to give you a figure.

      Also, work in KPO is more of financial analysis, research, and data crunching. Which KPOs you are planning to work with?

  49. Siddhant says:

    Dear Avadhut,

    I forgot to tell that, I’ve also done my internship in Stanley Black And Decker in the research field. I love marketing too but I want to make my career in finance and to join a firm like Ernst & Young.

  50. Siddhant says:

    Dear Avadhut,

    I am 29 and presently studying in 4th semester of my MBA course with single specialization in Finance. After completing B.Com in 2006, I’ve joined a B.P.O named Convergys in October 2007 where, I was in operations and working for a US bank as a dispute/charge-back analyst and resigned in February 2010. I’ve taken admission in IIPM college in August 2011, where, due to the bad management, the completion of the course got postponed till November 2013 instead of September 2013 because of no classes and examinations of Finance in the 3rd semester. Although, I am studying myself but still due to lack of some conceptual/fundamental knowledge and computational finance or financial modeling, don’t feel confident and prepared to get through in any good financial firm in the current economic scenario. I will be so grateful if you guide me through. Hence looking forward to hear back from you.

    • Avadhut says:

      Hi Siddhant,

      You have still 3-4 months to complete MBA.

      Focus on acquiring solid skills in financial analysis, modeling, valuation and, report writing. You should be good in Excel.

      Make a plan and devote at least 2 hours everyday in learning skills that are important for this profile.

      Start from today. Which role you want to perform in E&Y?

      • Siddhant says:

        Dear Avadhut,

        Right now I am only looking for an internship programme in EY because, it can make an easy entry in EY and I can learn first. And also because I don’t exactly know where I can fit well in the financial sector, however I have been studying about the various roles and responsibilities of different profiles in this field.
        As far as profile is concerned, sir, I am good at calculations only but not in the mathematical fundamentals. I always want to learn the things from the depth and I am good at financial ratios and some few concepts only, I generally google or search several books for the best content before any kind of knowledge or preparation and my learning is always based on it(that’s what I am good at and interested in). In a nutshell, I have very less and limited knowledge of financial concepts comparatively and also not familiar with computational finance, that make me stand last in the que in today’s competition. I am so much interested to know about financial modelling programme, why it is necessary and what all the options will be available for a MBA finance guy in the current scenario?

        • Avadhut says:

          Siddhant,

          Excel, financial modeling, accounting, valuation and report writing skills are useful and must for financial analysis role. Be it in E&Y or in JP Morgan or in a KPO.

          Even if you’re planning an entry through internship, these skills will speed up your career progress.

          Either you can opt for a structured training program or you can learn on your own.

          But, start working on it.

          • Siddhant says:

            Avadhut,

            Please brief me the programme structure and the important things that will be covered in this course.
            As, I am interested to know that, provide me the contact number concerned person and the fee structure.

          • Avadhut says:

            Siddhant,

            Please share your contact number. My associate will get in touch with you.

  51. SPC says:

    Hi M working as Data Analyst in KPO since 1.5 year. i am an IT engineering graduate. Here I work on SQL and Excel.
    Will my exp counts in KPO to apply for a IT MNC?

  52. Shruti says:

    Hi Avadhut,

    Currently i am working as a HR Manager in IT firm. I am having experience of recruitment, operations in broking firm, quality assurance and admin. but now i am fade of this HR job. I want to shift to operations in finance. But in banking they are asking for relevant experience. so, i am thinking to shift in to the Finance – KPO. Please do suggestions.

    • Avadhut says:

      Hi Shruti,

      What’s your total experience and skills in finance?

      • Shruti says:

        Hi Avadhut,

        I started my career as a Executive-Quality assurance and hr, than i shift to Total hr and admin profile in IT firm, after that i joined hr and training consultancy in that i was handling finance and non finance recruitment related things and currently i am working as a HR manager in IT firm. But i now want to shift to operations in finance as i don’t like this hr profile. I made a mistake by taking hr. I did my M.B.A. with major finance and minor marketing. I think i am wasting my talent here. So, please guide me how can i shift to finance.

        • Avadhut says:

          Shruti,

          There are two options:

          1. You can join a financial BPO. While working you can also focus on gaining skills required for core finance jobs.

          2. Join a training program which will give you the practical skills required for the job and will provide placement assistance too.

          In both these cases, you may need to start at an entry-level position.

          • Shruti says:

            ya thank you. I am thinking to join financial BPO. Can you suggest me some good financial BPO/KPO in ahmedabad…? Is there any certification course which i can do along with job which can boost my career…?

          • Avadhut says:

            Shruti,

            I haven’t done research on Ahmedabad BPO/KPO. You can use LinkedIn to find out those.

            Yes, you can do certification from Breaking Into Wall Street. It will boost your career by adding relevant skills.

  53. Aradhana says:

    Dear Avadhut,

    gud article,
    do you also have any idea of architectural KPO’s?
    we r an architectural firm and have enough infrastructure
    for doing such work, how can we procure such type of work, any idea?
    will wait for your reply
    Regards
    Aradhana

  54. Addy says:

    Sir,
    I am done with my MCA and got an job in an KPO which will be dealing with the insuance assets of the foreign clients…..so what do u suggest me si shall i move on or drop this job?and if i choose this job i must be thee till 1 year accordind to company policies

    • Avadhut says:

      Hi Addy,

      You’ve completed MCA. Any reason to shift to Finance domain-financial KPO?

      • Addy says:

        There are no openings in MCA sir and i dint do any kind of specilization courses in MCA……so i tought to join this company and by this salary i can learn the courses which is good in the market now.
        after gaining an one year experince i wanna search a job in my field with all the important skills which is suitable for the job.will the experience of KPO will count to my furthur future job in MCA field?please suggest

  55. M.Gomathi says:

    Hi sir
    i am M.Gomathi i completed mba finance wat r the basic knowledge needs to attend the kpo interviews in finance departments.. i like to know wat are the basic qualification other than the education qualification to attend the kpo interviews.. pls rly sir

  56. Keetu says:

    Hi Avadhut, Recently i started reading your posts and they r just so straight n clear.. Right suggestions. I recently finished CA and CPA and started looking for a job . Despite having many credentials n ranks i just don’t understand why i am not even getting interview calls..I am not disheartened but i need to know what is lacking in my resume..I had to be jobless for 2 years after having a baby and now when i want to make a comeback nothing seems to work.. Pls advise..

    • Avadhut says:

      Hi Keetu,

      What role you’re applying for? Do you have required skills for the role?
      Are you in touch with your friends who are working in the companies where you want to apply? Many companies prefer referrals from their employees.

      • Keetu says:

        Thanks for your reply Avadhut!! Yes i tried applying through referrals to HP and Shell and also NTT data.. But no response.. One of my friends says even referral doesn’t work sometimes as the dept which is looking for a resource employs directly through a consulting firm n may not look for referred candidates..I hear job market is concentrated n stuff..But i know i have my position and wanted to build my career now..Please let me know if there r any such consulting firms in Chennai or i need something else..

  57. Ketaki says:

    Hi Sir,

    In relation to your article on KPOs, I had a doubt. Nowadays, many KPOs are looking out to recruit undergraduates with about 1 year of experience. What could be the possible sources of recruitment of such candidates? Candidates who are HSC passed with experience but are not pursuing further studies…..I would appreciate if you could help me out with this.

    • Avadhut says:

      Hi Ketaki,

      Business Process Outsourcing (BPO) units do recruit people with HSC or Graduation. Knowledge Process Outsourcing (KPO) units recruit either graduates with 2+ years solid experience with skills or Post-graduates like MBA/MCA/MMS/MCom.

      For BPO recruitment, possible sources are placement companies and employee referrals.

      • Ketaki says:

        Hi Sir,

        Thank u for the reply. It clarified quite many doubts.

        There was one more doubt I had…..you said that BPOs recruit under graduates and that KPOs recruit either graduates or post graduates……but if some KPOs DO recruit undergraduates, how different would their work profile be from those undergraduates recruited by BPOs??

        I am guessing here that undergraduates would be handling data entry and such positions…..would I be correct in assuming so??

        • Avadhut says:

          Hi Ketaki,

          As per my knowledge, KPOs in India do not recruit people who haven’t completed graduation.

          Can you please name 2 KPOs which recruit such candidates?

          • Ketaki says:

            State Street Syntel, Sparsh, Tricom recruit undergrads…..

            I am doing my Summer Project on the same topic so I wanted some info regarding the same.

          • Avadhut says:

            I visited Tricom website. They are into BPO services.
            Syntel requires you to have an Undergraduate degree which is a Bachelor’s degree.

          • Ketaki says:

            I am doing my Summer Project in Syntel KPO….so I do know for a fact that they are hiring undergraduates who have completed their 12th and have atleast 1 year exp….not looking for further studies…..

            I understand that it is a very niche target that we are looking at but we are looking at probable alternate sources of recruting these candidates…..so if you could guide me in that area it would be helpful…….

            Thank you…

          • Avadhut says:

            Hi Ketaki,

            Thanks for your insights and inside information. I visited Syntel website and they clearly have mentioned that they recruit only Undergraduates (Bachelor’s degree).

            Having said that, your details may have some value since you’re working in that company.
            I haven’t yet collected such information that might be useful for your project.
            All the best.

  58. Ankit says:

    Dear Sir,

    This is in respect to your above article. I have completed with my MBA in finance last year. I am getting job only of KPO’s and sales. I am least interested in sales. For KPO’s many have told me that KPO’s experience doesn’t count if you leave KPO industry and its just another outsourcing job. So, can you please help or guide me on the same.

    Thanks and Regards,

    Ankit

    • Avadhut says:

      Hi Ankit,

      KPO itself is a big industry and provided you look at it as a long-term career, you don’t need to look elsewhere for job.

      Having said that every job is performance-based. If you do your job well, you will succeed. Focus on working in a KPO which will polish your high-end analytical and research skills.

      Moreover, I have seen people making successful transitions in other industries.

      Hope this answers your query.

  59. Raj says:

    Dear Avadhut,
    Needed your help in my career, I completed B.com in 2001 and thereafter worked in sales & Marketing for 2 yrs, post which worked in BPO’s as Process executive, my last assignment was of process manager with a leading international bank, I have good knowledge on trade finance Investment banking, corporate loan and Treasury security services, however after quitting the company i have been jobless for 2 years and the current job that I am doing is not relevant, need guidance on what is the scope of starting a Banking and Financial Training institute and what are the challenges involved.

    Thanks & Regards
    Solomon Raj

    • Avadhut says:

      Hi Raj,

      Can you give more details about your plan of starting this institute? What courses you will run, whether Certificate/Diploma or Degree programs?

  60. Pankaj says:

    Nice article !

    I am PGDM-Finance student from IMT Ghaziabad and completed my B.Tech in IT from College of Engineering, Pune.

    I am also about to complete online course in “Computation Investing” from Georgia Institute of Technology in a week.

    I am looking for opportunities as financial analyst, roles in financial modelling.

    Thanks for your time and consideration.

    Regards,

    Pankaj

  61. deepak kanodia says:

    sir

    i deepak kanodia have done mba in internatonal business in 2003 and also done a short term course by Analytics research institute on equity research and valuaton and currently working as self employed as equity portfolio manager handling equity portfolio of various clients, and give them returns based on fundamental and technical view, but not satisfied with the job i am doing. so currently pursing CFA (USA) and CFP (India) and also uploaded my resumes on websites like naukri,monster,shine, and also to many recruitment agencies and on company websites from last 3 to 4 months, but did not got calls till know. please tell me where i am lacking and how to find good analytical or research based jobs.

    regards

    deepak kanodia

    • Avadhut says:

      Hi Deepak,

      Can you tell me the skills that you developed during your experience?

      • deepak kanodia says:

        i have fundamental skills comparing companies based n ratio analysis and DCF approach, reading annual reports,but not divulged deeply, and also have technical skills for equity stocks gained through reading books and trade in capital markets from last 6 years and also do bit of portfolio managing with mixture of 50% equity, 25% mutual funds and rest gold and fd.

  62. Lalit says:

    Hi,

    The article was very nice and informative.

    I am MBA Finance and i want to make my career in the field of equity research or financial analyst etc.

    I want to do some short tem course of Financial modelling/valuation and MS excel.

    can you tell me which institutes/Tutors(mainly for MS Excel) are good for i?

    Thanks.

    • Avadhut says:

      Hi Lalit,

      Thanks for your kind words.

      We conduct short-term courses that cover Excel, financial modeling, equity research, investment banking and valuation.

      Please click this link to see the course details.

      Let me know if you need more details.

      Regards,
      Avadhut

  63. Erhueh Efe says:

    Thanks for your updates. Am a Statistician(B.Sc, 2010) with little or no experience in my field of study. Currently, I’m a Mathematics teacher in a Secondary School. But I want to advance my career as a Financial Analyst. What steps should I take to make it achievable? Am in my early 30s.

  64. ravi sanker says:

    i have passion in capital markets since 7 years, due to some of my personal problems i working as an accountant in a small proprietorsip company, now i want to change my carrier into corporate especially like equity research,investment banker,fund manager…. my qualification is ssc (1998) open university degree b.com (2003) there is no +2 qualification i have stick to about capital markets i have some experiences in trading ,investment,i give ideas to some of my friends & relatives, i study from starting 1 St class – 10 TY class in english medium, now i want to take training at your workshop and then go for apply a job for entry level post in above said field. from 2004 – 2013 still i working in related to accounts field pls give your sugesstion am i need to go for entry level job there is required post graduate in finanacial management certiicate / wealth management certificate / cfp certificate/mba certificate … i want continuing my further studies after getting job ( my opinion) with my graduation in my interest field, i little know to calculate eps,pe ratio, debt -equity ratio,opm,npm,share holders equity, pls send details only by email with kindly request.

  65. Rohith says:

    Good tips.
    I want to ask you one question regarding my carrier. Iam an post graduate in Biochemistry but didnt get job in the lifescience field so I joined BPO company(Fidelity investment) for pension process nowhere related to my qualification. Now I have 2 years of experience and have good excel, PDF work experience and also in between I completed course in Datawarehousing using Informatica, pl/sql.
    So can you please guide me which field I want to choose, iam getting rejected in some BPO company because iam not having Accounts background and also in Datawarehousing jobs because am not having computer background education but in my company I used to train peoples from from account graduation. so can you please guide me which field I want to select and also if any other courses do I need to takeup.

  66. Rohith says:

    Hi thanks for your article its really good and realistic.
    I want to ask you one question regarding my carrier. Iam an post graduate in Biochemistry but didnt get job in the lifescience field so I joined BPO company(Fidelity investment) for pension process nowhere related to my qualification. Now I have 2 years of experience and have good excel, PDF work experience and also in between I completed course in Datawarehousing using Informatica, pl/sql.
    So can you please guide me which field I want to choose, iam getting rejected in some BPO company because iam not having Accounts background and also in Datawarehousing jobs because am not having computer background education but in my company I used to train peoples from from account graduation. so can you please guide me which field I want to select and also if any other courses do I need to takeup.

    • Avadhut says:

      Hi Rohith,

      I would suggest take your time to check different career paths available, chose one and stick to it.

      Why did you join Data-warehousing program? What career path you wanted after that?

      You can do a reality check in the market – invest some time to do research.
      1. Shortlist 1-3 job roles that you’re interested in
      2. Visit different job sites like Monster, Simply Hired and see what kind of skills and eligibility criteria employers demand.
      3. Check whether you have those skills, if not acquire them through skills enhancement program.
      4. If the learning curve is too stiff, time consuming, go for other jobs where you can use your transferable skills acquired through previous jobs.
      5. Be realistic. Don’t go by media hype. Instead, invest 1-hour daily in skills enhancement. In a span of 6 months you will be on right track.

      Hope this helps.

      Regards,
      Avadhut

      • Rohith says:

        Hi Avadhut. Thanks for your suggestions.

        Can you please list out few options available for me in Kpo with Msc lifescience graduation and 2years of experience in BPO pension process.Is there any IT related KPO carriers available for lifescience graduates And also Is SAS course helpful for me Will experience count if I do SAS course .

        • Avadhut says:

          Hi Rohith,

          By doing a simple search in Google, I found out that Syntel and IGate are in Life Sciences KPO/BPO market. Do some more research on it. I’m sure you’ll find something interesting there.

          The query you asked is related to SAS and business analytics field. I am sending you a concerned person’s contact details. Check your email.

          Regards,
          Avadhut

  67. AALOK says:

    I am really thankful for your article. Your article
    looks very realistic and is very useful for those who
    want to build a career in kpo. i have recently qualified
    my ca course n looking to build career as a financial
    expert n advisor, will this be right to join a kpo now.
    please give n account of career growth in kpo and avg.
    annual salary with 2 yrs, 5 yrs n 10 yrs experiance
    respecticely. thank you once again, i shall,b waiting
    for ur reply.

    • Avadhut says:

      Dear Aalok,

      Glad that you liked the article. Congrats for clearing CA program.

      About KPO, I think it’s a very good area for beginners, you can spend 2-3 years in this area and check whether the field is right for you.

      About salary part – it depends on many aspects like, company, candidate, how the interview goes, location of work etc.

      Hope this helps.

      Regards,
      Avadhut

      • Aalok Sah says:

        Avadhut Hello!

        Thank you once again for your valued reply.
        Thnx

        Regards
        Aalok

      • GOPI KISHORE says:

        Dear Avadhut,

        I find your article very informative & helpfull. I would like to have your advice on my mail id whenever you find time.

        I am an MBA graduate and have 4+ years of experience in to stock broking mainly in to trading i.e placing orders in equity, derivatives, commodities & currency markets. Invloves of selling all third party products like insurance, mutual funds, fixed deposits, bonds & IPO’s. After 4 years fell some monatony & wanted to shift my career I completed Certified Financial Planner Certification From FPSB India recently. I am searchng for job from 5 months. I want to work with investment banks or kpos. Would my profile or skill set matches any requirements of these two sectors or else I need any thing else more ?…. please reply asap……

        • Hi Gopi Kishore,

          There are two ways which you can take from here:

          1. Financial planning and wealth management career: I would suggest seeking advice of these two people for this field. Nandish and Sadique.

          2. Financial Analysis, modeling and investment banking: For this you need practical skills required by the companies. I checked your profile, you don’t have these skills. If you are really committed to make a career in this field, then you should have either skills or experience or both to succeed in this field. I would highly recommend our 6-week financial modeling, investment banking program in Delhi to make a rewarding career in this area. If you want to know how this program will help you to make a career in financial analysis area, please let me know. I will ask my associate to give you more details on this.

          Hope this helps.

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