KPO Career in India
Though I’m in financial education space for last 5 years, I constantly search for new things which I can share with Finance Walk readers.
I get a lot of enquiries from graduates and post-graduates about making a career in financial KPOs.
So, today I decided to write a post on it.
Here’s my experience and observation about KPOs in India.
1. KPO is different from BPO/Call Centers
Knowledge Process Outsourcing or KPO, by nature, is suitable for people who’re looking forward to make a Specialist career. It’s not for people looking for a Generalist role. What do I mean by that? OK, let me explain:
If you’re a graduate and looking for a job, it’s easier to get one in BPO—Business Process Outsourcing. Because BPOs are mostly process oriented where your general processing skills come handy.
If you’re a post-graduate and possess domain knowledge, you can make your career in KPOs as they require certain domain knowledge plus analytical skills.
2. Work timings
Generally, BPOs require you to work in different rotating shifts and KPOs have regular day shifts. But, this is not a rule and you should be prepared to work in rotational shifts if you’re just starting your career in this space.
My experience says in this time of uncertainty, it’s always good to be open to work in rotational shifts for 1-2 years. KPO industry offers lots of incentives and perks and you should not miss this opportunity.
3. Skill set
If you want to enter KPO industry, you should be a graduate/post-graduate and have right attitude and have realistic salary expectations. You should be able to communicate well in English. Interpersonal skills, positive attitude and getting along with people are the required skill set for KPO career.
Excellent domain knowledge, analytical skills, web researching skills and hands on experience in MS Office Suite (Word, Excel and PowerPoint) are the essential skills for this industry.
4. Job location
Most KPOs are in metros—Mumbai, Delhi, Hyderabad, Chennai, Bangalore, Kolkata, Lucknow, Ahmedabad, Pune and Nashik (recently WNS has opened a research centre there).
5. How can you apply
First step is to visit the website of the company and check the job requirements and eligibility criteria.
Second step would be to check whether you’ve all these skills and you’re eligible. If you don’t have required skills, you should acquire these skills first and then apply. Remember, if you acquire the skills, it’s easier for you to apply and one more advantage of this is that you can apply to other similar openings in different KPO careers.
For example, if you want to make a career as a financial associate, you need to visit different financial KPO companies’ websites. You need to be a graduate/post graduate (MBA,CA,CFA) and need skills like:
1. Solid analytical skills
2. Curiosity and interest in analyzing, understanding companies in depth
3. Solid fundamental valuation skills acquired in business school
4. Interest in understanding, analyzing a company’s business
5. Clear financial and quantitative concepts
6. Ability to build financial models
7. Sectoral expertise in Telecom, Media, Technology, Insurance, Banking, Food & Beverage.
8. Strong analytical and MS Excel skills (Macros, V-Lookups and Pivot Tables) with strong communication skills
If you don’t know how to do sector analysis or can’t build financial models, then it’s always a good idea to acquire these skills first and then apply.
Third step would be to prepare your resume/CV and make it customized for the job you’re interested in. Remember, a good resume can fetch you interview calls.
Fourth step is to upload your resume on different job sites like Naukri, Monster etc.
Fifth step is to update your LinkedIn profile. Nowadays, many vacancies are filled by using LinkedIn database.
Sixth step is to visit KPO companies’ websites and fill their online application form.
Seventh step is to wait for interview calls and be prepared for interviews.
Remember, every step in this process is equally important to make a career in KPO industry in India.
If you do all these steps on your own, you’ll be ahead of 90% of the crowd.
If you want to know more about KPO career, then write to me in ‘Comments’ below.